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The Guest Experience

2 billion people
open WhatsApp every day.
Your app: 1%. Your emails: 21%.
Your website: 2%.

No app to download. No portal to log into. Just a conversation that feels like a personal concierge — and earns your hotel money.

The Guest Experience

2 billion people
open WhatsApp every day.
Your app: 1%. Your emails: 21%.
Your website: 2%.

No app to download. No portal to log into. Just a conversation that feels like a personal concierge.

Event Registration
20:00● ●●● 📶 🔋
🏨
The Residence
online
Register: Sunday Cooking Class with Chef Marco
22:47 ✓✓
How exciting! 👨‍🍳 Chef Marco's cooking class sounds wonderful! How many people will be joining you?
22:47
me and 2 friends
22:47 ✓✓
No dietary restrictions? No problem! Confirming 3 spots — Sun 26 Apr at 10:00, Four Seasons Kitchen, €30/person. Shall I go ahead? 🍳
22:48
great, yes perfect
22:48 ✓✓
✅ You are confirmed!
👨‍🍳 Sunday Cooking Class · 3 people
📅 Sun 26 Apr · 10:00 · 2nd floor
💰 €30/person — pay at the door
🎫 Ref: EVT-2604-0001
See you there! 🎉
22:48
Local Recommendation
23:00● ●●● 📶 🔋
🏨
The Residence
online
I want to visit a winery today 🍷
23:00 ✓✓
Great choice — Paphos wine scene is wonderful 🍷 Do you have a full afternoon, or looking for something closer and quicker?
23:02
I want something with good sea view
23:02 ✓✓
Love that! 🌊 Anything to avoid — long drive, crowded spots, lots of walking?
23:04
It should be not crowdy
23:05 ✓✓
For a sea-view winery that stays relaxed and uncrowded — I'd point you to Anama Winery along the coast road 🌊🍷

Small, family-run, stunning views, rarely busy. Want me to arrange a visit or book a tasting?
23:05
Our Philosophy

The platform that pays
for itself.

Designed to handle repetitive guest requests, so your team can focus on high-touch, human experiences. Your team becomes more present, more attentive, and more available — not less involved. Guests feel more looked after. Your team is what guests remember.

We built The Residence Concierge to work in the background so your team can own the exceptional — while generating commissions, capturing direct bookings, and earning your hotel money around the clock.

01
Full platform from day one
Every feature, every language, every automation. No feature gating, no tiers, no surprises. What you see is what you get — and you get all of it.
02
Fixed base. Variable only on value
Your monthly fee never changes. Variable costs only appear when the platform is actively delivering value — bookings made, revenue generated.
03
We only earn when you earn
Revenue shares activate from year 2 only — after 12 months of proven results. Year 1 is always free. You see the value before you share it.
We will never charge for Number of rooms Message volume Staff logins High season traffic Feature upgrades
Your Hidden Costs

The hours your team gets back.
The friction that disappears.

The platform doesn't just generate revenue — it removes the daily admin and coordination friction your team absorbs without thinking about it. What remains is the work worth doing: real guest relationships, personal service, the moments that drive loyalty and reviews.

Guest communication
At 2am a guest needs a towel. Done.
The platform handles it, routes it to housekeeping, and your guest gets a reply in seconds. Check-in time, pool hours, late checkout, restaurant recommendations — answered instantly, 24/7, in the guest's language. Your team focuses on the guests in front of them. More attentive, more present, more premium.
Smart routing
Every request reaches the right person automatically
Maintenance request → maintenance team. Housekeeping → housekeeping. Restaurant booking → concierge. Complaint → supervisor immediately. Late night query → morning follow-up, no one woken up. No calls, no WhatsApp groups, no missed messages.
Partner coordination
Partner bookings handled without the back-and-forth
Every booking request goes to the right partner automatically. Partners confirm in one tap — no calls, no coordination required from your team, no friction.
Admin and tools
One platform, everything connected
Guest messaging, journey automation, NPS, review generation, partner management and commission reconciliation — all in one place. No switching, no duplication, no manual tracking.
Guest Experience

Every touchpoint,
attended to — and earning

From the moment a guest books until they leave a 5-star review, every interaction is handled with care and intelligence.

📅 Pre-Arrival · 7 Days Before
First Impression
Welcome to The Grand, Maria! 🌿 We're looking forward to your arrival on Friday. Would you like to arrange an airport transfer?
Yes please! Landing at 14:30 from London
Perfect. I've booked a taxi for 14:30 arrival. Your driver Alex will be waiting in arrivals. ✅
🌴 In-Stay · Day 2
During the Stay
Good morning! 🌞 As a valued guest, you have access to our rooftop spa today. Would you like to book a treatment?
What times are available for a massage?
Available slots: 11:00, 14:00, 16:30. All 60 minutes. Which works for you?
⭐ Post-Checkout · Day 1
After the Stay
Thank you for staying with us, Maria! 🙏 We hope you enjoyed your time. Your opinion means everything to us.
It was amazing, loved the spa!
So glad to hear that! Would you share your experience on Google? It takes 30 seconds and helps us welcome more guests like you 🌟

See the full platform

The Toolkit →
Get Started

Your guests deserve
a better concierge

Setup takes 48 hours. No long contracts. Cancel anytime.
You see the value before you share it.
Your team stays at the centre. The platform handles the noise.

Or email us directly at hello@theresidenceconcierge.com

Chat with us