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The Revenue-Generating
Hotel Concierge

Proactive and personal — a concierge that drives upsells, bookings, and loyalty automatically. Every guest conversation is an opportunity. We make sure it becomes one.

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Everything your hotel needs
to earn more per guest.

No limits on rooms, staff logins, partners, message volume or languages. Every hotel gets the same powerful platform from day one — built to generate revenue, not just manage requests.

Guest support layer, 24/7 via WhatsApp
Answers every guest query instantly in their language — nights, weekends, peak season — without adding workload to your team.
Handles overnight queries without adding team workload
Automatic upsell engine
Detects honeymoon couples, VIP arrivals, day-1 guests and offers the right service at the right moment. Your team gets the credit. The guest feels personally looked after — because they were.
Generates commission revenue automatically
Full guest journey automation
Pre-arrival welcome, airport transfer upsell, mid-stay offers, checkout reminder, review prompt, referral code — all running without manual input.
Runs automatically in the background, with full team visibility
Commission-generating partner bookings
Every taxi, restaurant, car rental and activity booked through the platform earns your hotel a commission, tracked and reconciled monthly.
New revenue from existing relationships
Activity and event booking engine
Guests register for cooking classes, padel tournaments, guided tours and any hotel-run activity via WhatsApp. The concierge handles confirmation, reminders and follow-up automatically.
Turns hotel programming into booked revenue
Guest memory and personalisation
Remembers preferences, past stays and favourite services. Returning guests feel like VIPs with zero staff effort.
Drives loyalty and repeat direct bookings
Intelligent complaint detection
Detects frustration and escalates before it becomes a bad review. Alerts the right person via WhatsApp immediately.
Protects your TripAdvisor and Google rating
Automated review generation
Post-stay prompts timed to positive guest sentiment. Drives Google and TripAdvisor reviews at scale, automatically.
Measurable reputation improvement
Referral and direct booking engine
Turns satisfied guests into a direct booking channel via unique tracked referral codes. Reduces OTA dependency over time.
Lowers your OTA commission spend
Staff dashboard — web and mobile
Live conversations, suggested replies, partner management, commission reports and performance analytics in one clean interface.
Full visibility, zero admin overhead
GDPR compliant, EU hosted
Full guest opt-out controls, complete audit trail, data stays in Europe. Zero data compliance liability for your hotel.
Enterprise-grade data safety

Same platform.
Different relationship.

The more support you choose from us, the lower our revenue share — because we're more invested in your success. All revenue shares start from year 2. Year 1 is always free.

Independent
★ Managed
Strategic
Support
Self-managed
We optimise for you
Full partnership
Independent
Self-managed
★ Managed
We optimise for you
Strategic
Full partnership
External bookings (yr 2)
Partners — restaurants, taxis, experiences
5%
3%
1.5% · capped
Independent
5%
★ Managed
3%
Strategic
1.5% · capped
Internal bookings (yr 2)
Hotel — spa, dining, upgrades, activities
3%
2%
1% · capped
Independent
3%
★ Managed
2%
Strategic
1% · capped
Partner income (€100/yr)
per partner · from year 2
0% to hotel
50 / 50
100% to hotel
Independent
0% to hotel
★ Managed
50 / 50
Strategic
100% to hotel
Expert sessions
On request
On request
✓ Included
Independent
On request
★ Managed
On request
Strategic
✓ Included
Multi-property
✓ Included
Independent
★ Managed
Strategic
✓ Included
Setup & success fee (yr 2)
€600
or €50/mo spread
€1,000
or €91/mo spread
€1,400
or €125/mo spread
Independent
€600
or €50/mo
★ Managed
€1,000
or €91/mo
Strategic
€1,400
or €125/mo

Pricing discussed during your demo. Request a call →

Ready to see it live?

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Your guests deserve
a better concierge

Setup takes 48 hours. No long contracts. Cancel anytime.
You see the value before you share it.
Your team stays at the centre. The platform handles the noise.

Or email us directly at hello@theresidenceconcierge.com

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