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The Toolkit

Every tool.
Every revenue stream.

The platform that replaces OTA commissions with direct bookings, turns guest conversations into revenue, and tracks every euro automatically.

The Residence Concierge · Referrals
WhatsApp Referral Flow Padel Viral Page 💰 Saved Commissions
AUTOMATIC ACQUISITION
Saved Commissions
Direct bookings generated through guest referrals · OTA fees avoided
TOTAL SAVED
€2,840
↑ 34% vs last month
DIRECT BOOKINGS
18
↑ 6 new this week
REWARDS ISSUED
€720
12 gift cards
NET SAVING
€2,120
74.7% net margin
Referral bookings — April 2026 Export CSV
REFERRER
REFERRED GUEST
BOOKING VALUE
SAVED
REWARD
STATUS
James Mitchell
London · Padel group
Marco Rossi
Rome · 5 nights
€1,200
€216
€50 Visa card
Rewarded
James Mitchell
London · Group bonus
Sophie Andersen
Copenhagen · 3 nights
€780
€140
€50 Visa card
Confirmed
Maria Santos
Lisbon · WA
Pedro Alves
Porto · 4 nights
€920
€166
€50 Visa card
Rewarded
Behaviour Rules 12 active · 0 fired today
High
VIP Pre-arrival
Premium tone, exclusive offers, no wait times
High
Honeymoon — romantic experience
Romantic tone throughout, experiences only, never group activities
High
Wellness — spa & relaxation
Steer spa and wellness guests toward treatments, quiet experiences
High
First-time guest — Day 1 welcome
Warm orientation for guests on their first ever stay, first morning
Med
Returning guest — personalised
Skip the basics for returning guests, reference their history
Med
Checkout day — smooth departure
Disable upsells, focus on departure logistics
02 — Experience Engine

The concierge adapts to every guest type — automatically.

Behaviour rules fire before every response. VIP arrivals get premium tone. Honeymoon couples get experiences only. First-time guests get a warm welcome. No configuration needed per guest — it just knows.

03 — Guest Intelligence

The platform knows your guest — before they ask.

Guest tags fire automatically based on conversation signals. Wellness. Foodie. Adventurer. Couple. Family. Each tag shapes the next response — the right offer, the right tone, without any manual work.

Guest Tags Messaging · Engine
GUEST TYPE
👤Solo leisure
manualsolo_leisure
💑Couple
manualcouple
👨‍👩‍👧Family
manualfamily
👥Seniors
manualseniors
INTENT — AUTO DETECTED
💆Wellness
autowellness
🍽️Foodie
autofoodie
🧗Adventurer
autoadventurer
🎭Culture seeker
autoculture
🌙Nightlife
autonightlife
Activity Report · May 2026 Export PDF ↓
Partner Comm.
€1,240
+22%
Bookings
187
+24 this week
Hotel Revenue
€3,180
Spa, events
Automation
94%
By concierge
PARTNER COMMISSIONS BY TYPE
Restaurant bookings
68%
Transfers & taxis
18%
Tours & activities
10%
Other
4%
04 — Analytics

Every booking tracked.
Every euro counted.

Partner commissions, hotel service revenue, automation rate, total bookings — all in one monthly report. Exported as PDF automatically. No spreadsheets, no manual reconciliation.

05 — Experiences & Services

Partner services and hotel offerings — all in one place.

Add partner experiences and your own hotel services. The concierge knows what's available, what it costs, and who to notify — and will proactively offer the right thing to the right guest at the right moment.

Experiences & services
All Partner Services Hotel Services
⛵
Sunset Boat Tour
Live
Edit
A 2-hour sunset cruise along the coastline. Includes drinks and snacks.
€35–€65 15% commission Blue Ocean Tours
🧖
Finnish Sauna
Live
Edit
A romantic Finnish sauna experience — intimate, dimly lit wood-fired saunas.
€50/person 🏨 Hotel service Daily 9am–9pm
👨‍🍳
Sunday Cooking Class — Chef Marco
Live
€30/person 🏨 Hotel service Sundays 10:00
Partnership

Same platform.
Different relationship.

The more support you choose from us, the lower our revenue share — because we're more invested in your success. All revenue shares start from year 2. Year 1 is always free.

Independent
Managed
Strategic
Support
Self-managed
We optimise for you
Full partnership
Independent
Self-managed
Managed
We optimise for you
Strategic
Full partnership
External bookings (yr 2)
Partners — restaurants, taxis, experiences
5%
3%
1.5%
Independent
5%
Managed
3%
Strategic
1.5%
Internal bookings (yr 2)
Hotel — spa, dining, upgrades, activities
3%
2%
1%
Independent
3%
Managed
2%
Strategic
1%
Partner income (€100/yr)
per partner · from year 2
0% to hotel
50 / 50
100% to hotel
Independent
0% to hotel
Managed
50 / 50
Strategic
100% to hotel
Expert sessions
On request
On request
✓ Included
Independent
On request
Managed
On request
Strategic
✓ Included
Multi-property
—
—
✓ Included
Independent
—
Managed
—
Strategic
✓ Included

Pricing discussed during your demo. Request a call →

Get Started

Your guests deserve
a better concierge

Setup takes 48 hours. No long contracts. Cancel anytime.
You see the value before you share it.
Your team stays at the centre. The platform handles the noise.

Or email us directly at hello@theresidenceconcierge.com

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